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Is Netflix intentionally culling it’s DVD customers?
“Screw you, i’m going to cancel my DVD subscription and just have streaming!” “You idiots, i’m going to cancel my subscription altogether!” These are the types of comments streaming in from Netflix...
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Qwikster: What we’ve got here is a failure to communicate
If Netflix had given as much thought to their change management & communication strategy as they (historically) did to their overall user experience they could have been successful in their...
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Unfriendly’s, or: How to offend all 5 senses
I went on a date on Sunday, and not with my wife. I took our 3 1/2 year old daughter for dinner at a local Friendly’s restaurant that I hadn’t eaten at for a couple of years. Either my memory is...
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Using the Characteristics & Principles of UX
So a couple of years ago I made this diagram/poster thing because, well, apparently that’s what I do. I liked it enough to present it at the IA Summit, I even created a separate blog for the idea, but...
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A new chapter: Leaving the good ship Vanguard
After 13 years in various User Experience roles at Vanguard I have decided to leave to pursue a new opportunity. I enjoyed my time there, I made a lot of good friends, and I learned a lot – the most...
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A User Experience is greater than the sum of it’s Touchpoints
Last week, after a conversation with a colleague, I tweeted “A User Experience is greater than the sum of it’s Touchpoints”. It seemed such an intuitive statement, but almost immediately after hitting...
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Men live in Boxes, Women in balls of Wire
A few days ago Whitney Hess, a good friend of mine, tweeted: “I firmly believe that anyone who talks about having “work/life balance” has no life and doesn’t love their work” This was followed by a...
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KPIs: Bringing Balance to the Force
In his excellent article, KPIs are Metrics, but Not All Metrics are KPIs, Jared Spool states: “Finally, to be useful, the metric needs to predict the future — that’s what makes it an “Indicator.”” The...
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Denethor defends User Experience
Amidst so much bashing of the term User Experience, I was delighted to read Robert Hoekman Jr’s post on Boxes and Arrows recognizing the weakness in the term but acknowledging it’s momentum and calling...
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Discrimination in 458 characters, not 140
To be crystal clear, here is my position on the recent discrimination in UX. Ian, thank you for encouraging me to say this in 458 characters as well as 140. Discriminators: Stop it, now. Victims: Draw...
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Thoughts on the IA Summit selection process from an ex-chair
It’s the most wonderful time of the year … the IA Summit chair is making his list and checking it twice – the acceptance and rejection emails for presentations have been sent out, sparking a flurry of...
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Creativity vs. Constraints
An often-held viewpoint is that we need to “remove all constraints from designers – let them be creative!” On the surface, this sounds great – but in actual fact, the opposite is true. Now that I’ve...
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The Dimensions of Design
I’ve recently been thinking about the perceptions people have about this thing we call “design”, and how those perceptions affect how we communicate its place in the world to those people. The 3 most...
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Mama, i’m coming home
OK, well not really “home”, but since the East Coast was the first place I lived in the U.S. and for the longest time (13 years), I identify with it more than any other place. Anyway … in June I left...
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